Refund policy

Updated October 28, 2026

We want every purchase to match what was clearly offered. Contact support@buytitude.com with your listing URL, payment reference, and a description of the issue.

When to request a refund

Contact us promptly, preferably within 14 days, if you were charged twice, paid but your promotion was not delivered, or a technical fault charged an incorrect amount. We will investigate and arrange an appropriate correction or refund through the payment provider. This suggested contact window does not limit mandatory legal rights.

How changing positions affects refunds

A promotion purchases advertising placement under the published ranking rules. Another business paying more, a lower-than-projected position at payment confirmation, or fewer visits or sales than you hoped for does not by itself mean the service was not delivered.

Review happens before checkout

Submissions undergo automatic text checks before checkout. A paid listing is published only after payment is confirmed. If a paid listing cannot be delivered, contact support for review and an appropriate refund.

Refund processing and ranking credit

Approved refunds are returned through the payment provider to the original payment method, subject to its processing times. Once a promotion is refunded, its ranking credit is removed. This first edition removes the refunded transaction’s full ranking credit even if only part of its financial amount is refunded. Other valid completed promotions remain credited.

Recent-listing purchases

A $10 recent-listing purchase does not renew. Moving down because someone else buys a listing is part of the newest-first service. A refunded purchase loses its associated paid placement. Contact support for duplicate charges, non-delivery, or technical errors; mandatory consumer rights remain applicable.

Monthly cancellation and non-delivery

Canceling a monthly subscription stops future renewal and ordinarily leaves placement active until the paid period ends. Cancellation does not by itself refund an already delivered period. Contact support for duplicate charges, technical errors, or a paid placement that was not delivered. We investigate and arrange an appropriate correction or refund through the payment provider. Mandatory consumer rights take precedence.

Cancellation and consumer rights

Leaderboard promotions are one-time purchases. Monthly advertising renews only under the subscription terms accepted at checkout. Contact support to request removal of a listing. Mandatory cancellation, refund, and consumer rights in your location remain applicable and take precedence over any inconsistent term.

Payments and ranking previews

Saving a listing or using a ranking preview creates no charge or financial obligation. Paid placement requires a confirmed payment.